Privacy Policy

At Ark Platforms, Inc, we value your privacy and are committed to protecting your personal data. This policy explains how we collect, use, and safeguard the information of our users. We recommend reading it carefully, as by using our services, you expressly agree to the data handling practices described herein.

1. Introduction

Ark Platforms, Inc values your privacy and is committed to protecting your personal data in accordance with applicable law. This policy explains how we collect, use, and protect our users' information, aiming to ensure transparency and security in the handling of their data.

2. Scope

This Privacy Policy applies to all services and products offered by Ark Platforms, Inc, including websites, mobile applications, software, and consulting services, regardless of the user's geographical location, unless otherwise required by law.

3. Data Collected

We may collect personal data such as name, email, phone number, address, IP address, browsing data, user preferences, and any information that the Client voluntarily provides to access our services or receive technical support.

4. Usage Data

We collect information about how users interact with our services, including visited pages, clicked links, time spent, download history, and any other information related to the use of our platforms, for statistical and continuous improvement purposes.

5. Cookies and Similar Technologies

Our website uses cookies, pixel tags, and similar technologies to optimize user experience, analyze traffic, personalize content and advertising, and improve service functionality. Users can configure their browsers to reject cookies, although some functions may be limited.

6. Purpose of Processing

Personal data will be used exclusively to provide our services, manage user accounts, communicate with the Client, send relevant information, comply with legal obligations, improve products, and develop new services that meet our customers' needs.

7. Legal Basis

The processing of personal data is based on user consent, contract execution, compliance with legal obligations, protection of the user's vital interests, or the legitimate interests of the company, always within the limits of applicable law.

8. Data Retention

Personal data will be retained only as long as necessary to fulfill the purposes stated in this policy or until the user requests its deletion, unless the law requires retention for a specified period. Secure deletion and anonymization procedures will be implemented.

9. Sharing Information

Ark Platforms, Inc does not sell personal data to third parties. We only share information with service providers, trusted partners, and competent authorities in compliance with legal obligations, ensuring that these third parties adhere to strict confidentiality and security measures.

10. International Transfers

In some cases, data may be transferred to servers located outside the local jurisdiction. All transfers are carried out in compliance with applicable law and guaranteeing adequate protection levels, including standard contractual clauses or equivalent mechanisms.

11. Information Security

We implement appropriate technical, administrative, and organizational measures to protect personal data against loss, unauthorized access, disclosure, alteration, or destruction. These measures include encryption, access controls, internal audits, and contingency procedures for security incidents.

12. User Rights

Users have the right to access, correct, delete, restrict processing, object to processing, and request the portability of their personal data. These rights can be exercised by contacting Ark Platforms, Inc through the official channels indicated in this policy.

13. Withdrawal of Consent

When processing is based on user consent, it can be withdrawn at any time without affecting the lawfulness of prior processing. Withdrawal can be made through the contact methods indicated in this policy.

14. Minors

Our services are not directed at minors under 18 years old. We do not knowingly collect data from minors; if information from a minor is detected, it will be immediately deleted and the responsible legal guardians will be informed.

15. Use of Third-Party Services

Some services offered by Ark Platforms, Inc may integrate third-party tools, such as payment platforms or analytics. Data shared with these services will be limited to what is strictly necessary and always under confidentiality agreements and legal compliance.

16. Links to Other Sites

Our website may contain links to third-party sites. Ark Platforms, Inc is not responsible for the privacy practices of these sites and recommends reviewing their policies before providing personal information.

17. Commercial Communications

With prior user consent, we may send commercial information, promotions, newsletters, and news related to our services. Users can unsubscribe at any time using the cancellation links included in our communications.

18. Notifications and Updates

Any change to the policy will be notified by updating the effective date on this page. We recommend periodically reviewing this document to stay informed of any relevant modifications.

19. Activity Logs

Ark Platforms, Inc maintains internal records of personal data processing, including access to information and changes made, to ensure transparency, accountability, and compliance with applicable law.

20. User Responsibility

Users agree to provide truthful and accurate information and not to attempt to access other users' data or internal systems without authorization. Any violation may result in suspension or termination of services.

21. Obligations of Ark Platforms, Inc

The company is committed to processing personal data only for the purposes stated, ensuring confidentiality, complying with applicable law, and applying all necessary technical and organizational measures to protect users' information.

22. Risk Assessments

We conduct periodic risk assessments on the security and privacy of personal data to identify vulnerabilities and apply preventive and corrective measures continuously.

23. Backup Retention

Backups of personal data are maintained for specific periods to ensure recovery in case of incidents. These backups are encrypted and accessible only by authorized personnel.

24. Data Protection Officer

Ark Platforms, Inc has a Data Protection Officer (DPO) responsible for supervising compliance with privacy regulations and acting as a contact point for user inquiries and complaints.

25. Incident Management

Any security incident involving personal data will be recorded, analyzed, and communicated to the competent authorities and affected users as stipulated by applicable law.

26. Internal Audits

Periodic internal audits are conducted to verify the correct application of this policy, data security, and compliance with legal and contractual obligations by Ark Platforms, Inc staff.

27. Deletion Procedures

When personal data is no longer necessary for the stated purposes or deletion is requested, secure deletion procedures are applied, including physical destruction of media and secure removal of digital data.

28. Explicit Consent

In all cases required by law, Ark Platforms, Inc obtains the user's explicit consent before processing personal data, ensuring that they understand and accept the scope of such processing.

29. Limitation of Liability

Ark Platforms, Inc will not be liable for indirect or consequential damages arising from the use of services, except in cases of fraud or gross negligence. Users acknowledge and accept these limitations when using our services.

30. Regulatory Compliance

All processes and procedures related to the processing of personal data comply with applicable local and international laws, including the European Union's General Data Protection Regulation (GDPR).

31. Transparency

Ark Platforms, Inc ensures that users can clearly and accessibly understand how their data is collected, stored, and used, including information about third parties involved in the processing.

32. Internal Training

All Ark Platforms, Inc staff receive periodic training in data protection and privacy, ensuring that policies and internal procedures are correctly understood and applied.

33. Sensitive Data Protection

Data considered sensitive, such as financial, health, or personal belief information, is handled with special care and under reinforced security protocols, limiting access to the minimum necessary.

34. Review of Third-Party Policies

Before integrating third-party services that process user data, we review their privacy policies and security measures to ensure they meet the required protection standards.

35. Impact Assessment

We conduct data protection impact assessments (DPIAs) when processing may pose a high risk to users' rights and freedoms, implementing measures to mitigate any identified risk.

36. Data Transfer in Mergers

In the event of mergers, acquisitions, or corporate reorganizations, personal data may be transferred to the resulting entity, ensuring continuity of data protection and respecting users' rights.

37. Complaints

Users can file complaints with Ark Platforms, Inc or with the relevant data protection authority if they believe their privacy rights have been violated.

38. Communication of Changes

Any relevant changes to privacy procedures will be communicated to users via email, website notification, or publication of the new policy version with a clear update date.

39. Monitoring and Compliance

Compliance with this policy is monitored through periodic reviews, internal audits, and data access controls, ensuring legal and contractual obligations are met.

40. Limitations on Data Use

Personal data provided by users will only be used for the specific purposes stated in this policy. Any additional use requires prior explicit consent from the user.

41. Protection Against Security Breaches

In the event of a security breach affecting personal data, rapid response procedures will be activated, affected users will be notified, and competent authorities will be informed in accordance with applicable law.

42. Staff Confidentiality

All personnel with access to personal data are subject to confidentiality obligations, including contractual clauses and penalties in case of non-compliance.

43. Continuous Evaluation

Ark Platforms, Inc continuously evaluates risks and compliance with privacy policies, adapting procedures and security measures according to technological developments and legislative changes.

44. Encryption Protocols

All sensitive and personal data is transmitted and stored using robust encryption protocols, ensuring the integrity and confidentiality of the information.

45. Third-Party Integration Policy

Any integration with third-party platforms, APIs, or external services complies with established privacy requirements, ensuring that user data is not used for purposes other than those contracted.

46. Documentation and Evidence

Ark Platforms, Inc maintains detailed documentation of all privacy procedures, audits, and implemented security measures, available for internal inspection and to competent authorities when required.

47. Acceptance of the Policy

Use of the services implies the user's express and unconditional acceptance of this Privacy Policy. By using our platforms, the user declares that they have read, understood, and accepted all provisions contained herein.